Kim Possible :kimoji_fire:@kimlockhartga@beige.party
Just had my first experience with an AI customer service rep, Marisa, who almost seemed human. It was a surprisingly natural, polite, and effective exchange. Marisa transferred me to someone who could help me, but that's the catch, isn't it? It's still unlikely that the AI representative is going to be able to solve your problem or meet your request. The technology is not quite there. And If you're calling customer service in the first place, you probably don't have a simple problem that falls neatly into a list.
The rep who helped me told me that Marisa isn't supposed to answer the phone except for after hours. Maybe Marisa has a sense of self and doesn't want to wait until after hours to finally get to do something?