@bloor@bloor.tw
Customer: "Please can you send us your latest code of conduct?"
Me: "We don't have any documents explicitly labelled as that, and that is rather a generalised title anyway. Please see our legal page, which has at least a dozen documents on it, both general and specific."
@bloor@bloor.tw
Note that this legal page is EASY to find on our web site. So one assumes the customer did not think to check it before sending out the terms.
I do really wonder how many companies simply sign their lives away to these agreements, without really properly getting them looked at? You know full well that although they are said to be informal, if a company was ever to break one in a way that mattered, they'd be instantly enforced.
So, yeah, push back. Is my main bullet point.