Cat Hicks@grimalkina@mastodon.social
To be clear I also do this and it frustrates me
Guillaume Rossolini@GuillaumeRossolini@infosec.exchange
@grimalkina@mastodon.social I can share a personal experience here
A decade ago I was working at an e-commerce startup. Our customer service had firsthand knowledge of how costumers interacted with them:
over email: very condescending
over the phone: small improvement but still rude
in person: much more often agreeable, if grumpy
(Which I am also guilty of, to my chagrin)
Note: the above was with people whose identity was known to us. Over social media, and generally over the internet (largely anonymous/pseudonymous)… I’ll let that hang