Cat HicksIt's not like it's normatively permissible in conversations to criticize people as much as we do on social media, which has always made me think, as soon as we're on social media we're being objectified and objectifying. But honestly hard to find work getting at this specific issue
Cat HicksTo be clear I also do this and it frustrates me
Guillaume Rossolini@grimalkina@mastodon.social I can share a personal experience here
A decade ago I was working at an e-commerce startup. Our customer service had firsthand knowledge of how costumers interacted with them:
over email: very condescending
over the phone: small improvement but still rude
in person: much more often agreeable, if grumpy
(Which I am also guilty of, to my chagrin)
Note: the above was with people whose identity was known to us. Over social media, and generally over the internet (largely anonymous/pseudonymous)… I’ll let that hang