Michael K Johnson@mcdanlj@social.makerforums.info
Their response was interesting:
Generally, the reviews are processed every couple week or so. Reviews are posted once reviewed/resolved. If the customer has concerns/issues with a product it may take longer as the issue is reviewed and investigated.As far as I can tell, that means in practice that they won't post negative reviews.
That said, they also said that Intellitron have agreed that there is a quality problem that they are fixing, and that they want to replace them. I didn't ask for a return and they are still asking me to return for replacements with the quality problem fixed. Yay! Responsive customer service. Now I have to decide what to do.
But I now feel that I have to ignore the contents of reviews on their site, because they are explicitly biasing them.
Michael K Johnson@mcdanlj@social.makerforums.info
After sleeping on this, I'm very torn here, in two ways.
I enjoy machining projects. On the other hand, machining stainless is less fun than many other metals, and this project would end up actually taking a couple of hours. Probably the smart thing is to take the replacements that GigaParts is offering, and go back to my original plan to machine a ⅜-24 to m10x1.5 adapter.
I am glad GigaParts is taking customer satisfaction seriously. I'll definitely be happy to order from them again. But having learned how they moderate reviews up front, that they aren't just moderating for spam/abuse but also for content, I am a little bit uncomfortable with my name showing up on any review on their site. I don't think this is malicious on their part; I just don't think they are thinking through what it looks like to customers.