LeeRayl@leerayl@infosec.exchange
Just had a support call with a client. Sunday made the most sense so I took the time to get things together.
This client is a Family/Estate client and the age of the primary systems are 82 and 89 years old. Both of them are very experienced and had really good questions.
The biggest and only issue they have is older peripherals not working like they did. No issue really, just training and patience.
Using the zoom function was a huge win for them, simple keyboard shortcuts are hard for them with a Mighty Mouse and dell keyboard. Had to teach them the alt key was the apple key. No one told them the difference before.