Paco HopeWow. #zennioptical has some pretty dodgy customer support. First, there’s this risible claim “(430+ languages)”. Are you kidding me? It seems like someone got high on AI and decided that because their LLM has words from more than 430 languages in its data somewhere, it can do satisfactory customer support for online eyeglass shopping in all 430 languages.
Is there a list of these languages? No. Of course not.
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Paco HopeSo I call the number. And it’s a typical voice response system. It offers me options for shopping, order status and returns. Then it says, and I shit you not,
“If you would like help in Spanish, press 4. If you would like help in French, press 5”
That is: they ask you IN ENGLISH if you would like to speak a language other than English. And they say the number you need to press IN ENGLISH.
Surely SOMEONE has heard “Para continuar en español, marque número cuatro.”
How did these people get a job in customer support!?
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