Stacey Cornelius 🇨🇦
@StaceyCornelius@zeroes.ca
The latest on the car saga: The tow truck just left. The shop will squeeze the car in between appointments.
So now I wait to find out what's wrong and how much it will cost. My brain hates this kind of uncertainty.
Stacey Cornelius 🇨🇦@StaceyCornelius@zeroes.ca
Gotta appreciate the professionalism of a car repair shop (full disclosure, it's my local dealership, where the car was purchased back in 2013) that calls you to say your car's arrived and how much the "check engine light" investigation will cost, plus they're verifying a note about how your pretty old car is popping out of first gear – which is something you discussed with the mechanic some time ago.
And that they'll call as soon as they have more information.
I continue to be impressed by the culture created, and more importantly, sustained, by the management here. They take a small extra step to deliver excellent customer service.
That return of investment, aka ROI (I hate jargon, but still) is massive.
Whoever is in charge, five big gold stars. This is why I've not sought out a potentially cheaper option elsewhere. And as a marketing cynic who's worked in the field for years, including teaching marketing workshops... this is how it should always be done.
Still praying the repair won't break me. And I still loathe late-stage capitalism.
Cheers to everyone who's stuck with the story so far. Fingers crossed.
