Brutkey

Reddit : r/LegalAdviceUK

u/PerfectHumor216.

Title : An Al chat-assist created and offered a customer an 80% off offer. Customer has now placed an order of £8,000+

"Small business in England.

Website has a chat Al to help customers navigate the website and it can be used to log orders/take contact details from customers.

A customer was chatting with it and managed to convince the Al to give them a 25% discount, then he negotiated with the Al up to an 80% discount.

He then placed an order for thousands of pounds worth of stuff. Like, I'm going to be losing thousands on my material costs alone.

I've written to my customer to cancel it and they responded that they will be taking me to small claims court if I fail to honour the order. They've given me 3 days to respond.

Can I ignore this?"
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📛📛 Name
8a9ea946502834df.jpg
📆📆 Created At
2026-02-06T18:57:30.310Z
🐱🐱 Uploaded By
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💱💱 Type
image/jpeg
🌡🌡️ Size
0
⛓️ MD5
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📜📜 Alt Text / Comment
Reddit : r/LegalAdviceUK u/PerfectHumor216. Title : An Al chat-assist created and offered a customer an 80% off offer. Customer has now placed an order of £8,000+ "Small business in England. Website has a chat Al to help customers navigate the website and it can be used to log orders/take contact details from customers. A customer was chatting with it and managed to convince the Al to give them a 25% discount, then he negotiated with the Al up to an 80% discount. He then placed an order for thousands of pounds worth of stuff. Like, I'm going to be losing thousands on my material costs alone. I've written to my customer to cancel it and they responded that they will be taking me to small claims court if I fail to honour the order. They've given me 3 days to respond. Can I ignore this?"
🗒🗒️ Attached To
/notes/aiekhd5skoyd04v6