Paco Hope
Paco HopeI was walking home tonight and I found a discarded wheel cover by the side of the road. The lug nuts are not real, they’re just for looks. It made me say a phrase in my head that sounds like a good band name:
Cosmetic Lugnuts
If you found a band named cosmetic lugnuts I would love to hear your music.
Paco HopeWow. #zennioptical has some pretty dodgy customer support. First, there’s this risible claim “(430+ languages)”. Are you kidding me? It seems like someone got high on AI and decided that because their LLM has words from more than 430 languages in its data somewhere, it can do satisfactory customer support for online eyeglass shopping in all 430 languages.
Is there a list of these languages? No. Of course not.
1/2
Paco HopeSo I call the number. And it’s a typical voice response system. It offers me options for shopping, order status and returns. Then it says, and I shit you not,
“If you would like help in Spanish, press 4. If you would like help in French, press 5”
That is: they ask you IN ENGLISH if you would like to speak a language other than English. And they say the number you need to press IN ENGLISH.
Surely SOMEONE has heard “Para continuar en español, marque número cuatro.”
How did these people get a job in customer support!?
2/2
Paco HopeWow. #zennioptical has some pretty dodgy customer support. First, there’s this risible claim “(430+ languages)”. Are you kidding me? It seems like someone got high on AI and decided that because their LLM has words from more than 430 languages in its data somewhere, it can do satisfactory customer support for online eyeglass shopping in all 430 languages.
Is there a list of these languages? No. Of course not.
1/2
Paco HopeI had some thoughts about the #UK #OSA: is there some way we can weaponise it against advertisers? Could we somehow say internet ads are only legal if you know the age of the person seeing the ad? Could we make all the advertisers fear that they are not operating legally? Make advertising totally unworkable so the wealthiest companies join the fight against it.
If we are confident advertisers are not in scope, then is there a way to spin that to create a web site like an online forum where all the users are considered “advertisers”. Declare their content to be ads that they are displaying to each other, which don’t need age verification?
Maybe we make it so you have to “pay” some bullshit microcurrency on the forum in order to click “an ad.” And then make sure the bullshit microcurrency is so plentiful and worthless that it never interferes with the use of the site.
#OnlineSafetyAct