Drive | Brutkey

Reddit : r/LegalAdviceUK

u/PerfectHumor216.

Title : An Al chat-assist created and offered a customer an 80% off offer. Customer has now placed an order of £8,000+

"Small business in England.

Website has a chat Al to help customers navigate the website and it can be used to log orders/take contact details from customers.

A customer was chatting with it and managed to convince the Al to give them a 25% discount, then he negotiated with the Al up to an 80% discount.

He then placed an order for thousands of pounds worth of stuff. Like, I'm going to be losing thousands on my material costs alone.

I've written to my customer to cancel it and they responded that they will be taking me to small claims court if I fail to honour the order. They've given me 3 days to respond.

Can I ignore this?"

Reply : Gulbasaur.
Top 1% Commenter

"Cancel the order, refund anything in full and don't let a chatbot make financial decisions for you."

Reply by original poster:

"Already refunded.

Chatbot isn't supposed to be making financial decisions. It's supposed to be answering customer questions between 6pm and 9am when I'm not around.

It's worked fine for 6+ months, then this guy spent an hour chatting with it, talked it into showing how good it was at maths and percentages, diverted the conversation to percentage discounts off a theoretical order, then acted impressed by it.

The chatbot then generated him a completely fake discount code and an offer for 25% off, later rising to 80% off as it tried to impress him."

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